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Customer Satisfaction

Customer Satisfaction Metric for August 2023 to January 2024

customer service metric for Aug 2023 to Jan 2024

About This Metric

Customer Satisfaction measures the degree to which a customer is happy with a service or support experience. Customers respond to a brief survey asking to rate their experience on a scale between 1 and 5 (with 5 representing “Very Satisfied” and 1 representing “Very Dissatisfied”) for the following categories:

  • Courtesy of the analyst
  • Analyst technical skills/knowledge
  • Timeliness of service
  • Quality of service provided
  • Overall service experience

OIT’s goal is to attain an overall Customer Satisfaction score of 4.75 or better (meaning that 95% of our campus community gives us a score of 5).

August 2023

  • Average actual value: 4.83

September 2023

  • Average actual value: 4.77

October 2023

  • Average actual value: 4.92

November 2023

  • Average actual value: 4.93

December 2023

  • Average actual value: 4.87

January 2024

  • Average actual value: 4.84

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