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Customer Satisfaction

Customer Satisfaction Metric for April to September 2024

Vertical bar graph displaying customer satisfaction scores between April 2024 and September 2024.

About This Metric

Customer Satisfaction measures the degree to which a customer is happy with a service or support experience. Customers respond to a brief survey asking to rate their experience on a scale between 1 and 5 (with 5 representing “Very Satisfied” and 1 representing “Very Dissatisfied”) for the following categories:

  • Courtesy of the analyst
  • Analyst technical skills/knowledge
  • Timeliness of service
  • Quality of service provided
  • Overall service experience

OIT’s goal is to attain an overall Customer Satisfaction score of 4.75 or better (meaning that 95% of our campus community gives us a score of 5).

April 2024

  • Average actual value: 4.84

May 2024

  • Average actual value: 4.83

June 2024

  • Average actual value: 4.83

July 2024

  • Average actual value: 4.82

August 2024

  • Average actual value: 4.80

September 2024

  • Average actual value: 4.76

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