First contact resolution metric for September 2025 through February 2026
About this metric
First contact resolution is the number of incoming service and support calls or requests that are resolved during the first interaction with the customer.
Our goal is to resolve at least 70% of these support calls without having to follow up with the customer.
September 2025
- 3,925 total incidents
- 2,869 items resolved on first contact
October 2025
- 3,498 total incidents
- 2,237 items resolved on first contact
November 2025
- 3,990 total incidents
- 2,674 items resolved on first contact
December 2025
- 2,867 total incidents
- 1,969 items resolved on first contact
January 2026
- 4,261 total incidents
- 3,571 items resolved on first contact
February 2026
- 2,928 total incidents
- 2,546 items resolved on first contact