First contact resolution metric for January through June 2025
About this metric
First contact resolution is the number of incoming service and support calls or requests that are resolved during the first interaction with the customer.
Our goal is to resolve at least 70% of these support calls without having to follow up with the customer.
January 2025
- 3,687 total incidents
- 1,814 items resolved on first contact
February 2025
- 3,108 total incidents
- 1,619 items resolved on first contact
March 2025
- 3,066 total incidents
- 1,571 items resolved on first contact
April 2025
- 2,865 total incidents
- 1,558 items resolved on first contact
May 2025
- 2,928 total incidents
- 1,888 items resolved on first contact
June 2025
- 2,638 total incidents
- 1,841 items resolved on first contact