Maildrop accounts

Maildrop accounts are generally shared among two or more staff or faculty and used as general department or office email accounts.

These accounts are also used for special campaigns, promotions, or projects.

Access a maildrop account

You have two choices:

Mail delegation

Mail delegation is the easiest method of accessing maildrop account email and contacts, and does not require opening a separate web browser or private browsing session.

Delegated access grants permission to individual Google Workspace users. Those users will view the account’s email and contacts in a new tab or window by selecting the gear symbol in their own Boise State Gmail accounts.

Pros: Simplest way to view and use maildrop email and contacts.

Cons: Cannot view Google Calendar, Google Drive or other applications associated with the account.

To configure and use mail delegation, please see information on Google’s website.

Direct sign in

To directly sign in to a maildrop account:

1. Connect to VPN using your Boise State username and password (not the maildrop credentials). This also applies on campus and mobile devices.
2. Open a new web browser, or a private or “incognito” browser window, and go to mail.boisestate.edu.
   
   (Note: Unless you use a separate browser, or private or “incognito” mode within your browser, you can’t access your own Google Workspace account and a maildrop account at the same time.)
3. Sign in with the maildrop account name and password.

Pros: Access all of the Google Workspace applications associated with the account, such as Calendar and Drive.

Cons: Requires a separate web browser, or a web browser running in private or “incognito” mode, to access a maildrop account and your own Google Workspace account at the same time.

Reset a maildrop account password

The account owner should follow the instructions on the password management page to reset a maildrop account password.

If you need to change the owner of a maildrop account, please contact the Help Desk.

Request a maildrop account

Complete the ServiceNow form to request a new maildrop account.