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Average Time to Resolve Incident

Average Time to Resolve Incident Metric

Average time to resolve incident December 2021 through May 2022

About This Metric

The Average Time to Resolve Incident metric measures the average amount of time to resolve something that has broken.

This metric doesn’t necessarily indicate the time it took to fix interruptions or service issues but instead measures the time between the analyst or technician logging the incident and then confirming with the customer that that incident is resolved.

As we often don’t receive confirmation from customers that an incident is resolved until at least the next day, that time lag may impact the overall average duration.

December 2021

  • Average business duration: 13 hours, 22 minutes

January 2022

  • Average business duration: 16 hours, 48 minutes

February 2022

  • Average business duration: 16 hours, 16 minutes

March 2022

  • Average business duration: 16 hours, 6 minutes

April 2022

  • Average business duration: 29 hours, 29 minutes

May 2022

  • Average business duration: 18 hours, 20 minutes

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