Average Time to Resolve Incident
Average Time to Resolve Incident Metric for October 2023 to March 2024
About This Metric
The Average Time to Resolve Incident metric measures the average amount of time to resolve something that has broken.
This metric doesn’t necessarily indicate the time it took to fix interruptions or service issues but instead measures the time between the analyst or technician logging the incident and then confirming with the customer that that incident is resolved.
As we often don’t receive confirmation from customers that an incident is resolved until at least the next day, that time lag may impact the overall average duration.
October 2023
Average business duration: 20 hours, 15 minutes
November 2023
Average business duration: 13 hours, 11 minutes
December 2023
Average business duration: 23 hours, 39 minutes
January 2024
Average business duration: 25 hours, 55 minutes
February 2024
Average business duration: 25 hours, 13 minutes
March 2024
Average business duration: 26 hours, 45 minutes