Customer Satisfaction
Customer Satisfaction Metric for October 2023 to March 2024
About This Metric
Customer Satisfaction measures the degree to which a customer is happy with a service or support experience. Customers respond to a brief survey asking to rate their experience on a scale between 1 and 5 (with 5 representing “Very Satisfied” and 1 representing “Very Dissatisfied”) for the following categories:
- Courtesy of the analyst
- Analyst technical skills/knowledge
- Timeliness of service
- Quality of service provided
- Overall service experience
OIT’s goal is to attain an overall Customer Satisfaction score of 4.75 or better (meaning that 95% of our campus community gives us a score of 5).
October 2023
- Average actual value: 4.92
November 2023
- Average actual value: 4.93
December 2023
- Average actual value: 4.87
January 2024
- Average actual value: 4.84
February 2024
- Average actual value: 4.91
March 2024
- Average actual value: 4.80