Customer Satisfaction
Customer Satisfaction Metric
About This Metric
Customer Satisfaction measures the degree to which a customer is happy with a service or support experience. Customers respond to a brief survey asking to rate their experience on a scale between 1 and 5 (with 5 representing “Very Satisfied” and 1 representing “Very Dissatisfied”) for the following categories:
- Courtesy of the analyst
- Analyst technical skills/knowledge
- Timeliness of service
- Quality of service provided
- Overall service experience
OIT’s goal is to attain an overall Customer Satisfaction score of 4.75 or better (meaning that 95% of our campus community gives us a score of 5).
September 2022
- Average actual value: 4.69
October 2022
- Average actual value: 4.7
November 2022
- Average actual value: 4.81
December 2022
- Average actual value: 4.75
January 2023
- Average actual value: 4.85
February 2023
- Average actual value 4.92