Number of Incidents by Priority
Number of Incidents by Priority Metric
About This Metric
Incident priority is determined by assessing its impact and urgency.
Critical Priority
Defined as a “show-stopper” with no workarounds. An example would be the university community reporting they are unable to sign in to Canvas.
High Priority
Defined as impacts to a major system that seriously degrades the customer experience. An example would be students reporting they are unable to access the Student View in myBoiseState.
December 2021
- High: 71
- Critical: 8
January 2022
- High: 116
- Critical: 5
February 2022
- High: 101
- Critical: 3
March 2022
- High: 97
- Critical: 5
April 2022
- High: 102
- Critical: 2
April 2022
- High: 109
- Critical: 2