Number of Incidents by Priority
Number of Incidents by Priority Metric
About This Metric
Incident priority is determined by assessing its impact and urgency.
Critical Priority
Defined as a “show-stopper” with no workarounds. An example would be the university community reporting they are unable to sign in to Canvas.
High Priority
Defined as impacts to a major system that seriously degrades the customer experience. An example would be students reporting they are unable to access the Student View in myBoiseState.
July 2021
- High: 106
- Critical: 4
August 2021
- High: 144
- Critical: 5
September 2021
- High: 120
- Critical: 1
October 2021
- High: 131
- Critical: 7
November 2021
- High: 94
- Critical: 5
December 2021
- High: 71
- Critical: 8