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Number of Incidents by Priority

Number of Incidents by Priority Metric

Incidents by priority December 2021 through May 2022

About This Metric

Incident priority is determined by assessing its impact and urgency.

Critical Priority

Defined as a “show-stopper” with no workarounds. An example would be the university community reporting they are unable to sign in to Canvas.

High Priority

Defined as impacts to a major system that seriously degrades the customer experience. An example would be students reporting they are unable to access the Student View in myBoiseState.

December 2021

  • High: 71
  • Critical: 8

January 2022

  • High: 116
  • Critical: 5

February 2022

  • High: 101
  • Critical: 3

March 2022

  • High: 97
  • Critical: 5

April 2022

  • High: 102
  • Critical: 2

April 2022

  • High: 109
  • Critical: 2

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