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Number of Incidents by Priority

Number of Incidents by Priority Metric

Number of incidents by priority metrics for July through December 2021

About This Metric

Incident priority is determined by assessing its impact and urgency.

Critical Priority

Defined as a “show-stopper” with no workarounds. An example would be the university community reporting they are unable to sign in to Canvas.

High Priority

Defined as impacts to a major system that seriously degrades the customer experience. An example would be students reporting they are unable to access the Student View in myBoiseState.

July 2021

  • High: 106
  • Critical: 4

August 2021

  • High: 144
  • Critical: 5

September 2021

  • High: 120
  • Critical: 1

October 2021

  • High: 131
  • Critical: 7

November 2021

  • High: 94
  • Critical: 5

December 2021

  • High: 71
  • Critical: 8

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