Number of Incidents by Priority
Number of Incidents by Priority Metric for September 2022 through February 2023
About This Metric
Incident priority is determined by assessing its impact and urgency.
Critical Priority
Defined as a “show-stopper” with no workarounds. An example would be the university community reporting they are unable to sign in to Canvas.
High Priority
Defined as impacts to a major system that seriously degrades the customer experience. An example would be students reporting they are unable to access the Student View in myBoiseState.
September 2022
- High: 92
- Critical: 4
October 2022
- High: 110
- Critical: 3
November 2022
- High: 85
- Critical: 4
December 2022
- High: 70
- Critical: 4
January 2023
- High: 129
- Critical: 3
February 2023
- High: 101
- Critical: 1