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Live Chat

Hands using a chat application on a mobile phone

Boise State offers a simple, free live chat solution for departments and areas to use to connect with students, employees, and community members.

Links to department chat may be placed on websites, social media accounts, email, or other applications.

One or more staff members designated as a representative can monitor incoming chat requests and respond as needed.

A modal icon can be configured to appear on your website’s home page, or all pages on your website, when chat representatives are available and online.

How to Request Live Chat Representative Access

Your supervisor may submit a request for representative access to Live Chat through the Help Desk. Be sure your department name is included in the request.

Representatives, including student employees, must have an employee ( account to access the chat service.

How to Access and Manage Chats

Learn how to access Live Chat as a representative and manage chats:

How to Use Live Chat as a Representative

Need Assistance?

For more information, contact the Help Desk at (208) 426-4357,, chat, or Help Desk Self Service.