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Jennifer Shamsy, M.S.

Jennifer Shamsy

Adjunct Graduate Faculty
Instructional Technologist




Educational Background

  • M.S. in Organizational Performance and Workplace Learning, Boise State University
  • Workplace Instructional Design Graduate Certificate, Boise State University
  • Masters of Aeronautical Science – Human Factors degree from Embry-Riddle Aeronautical University
  • B.S. in Aviation Technology, Purdue University

Professional Experience

Jennifer is a commercial airline pilot by day and instructional designer, researcher, and writer by night. Over the last twelve years, she has combined her love of aviation and passion for instructional design through course design, development, implementation, and evaluation as well as instruction of hundreds of future aviation professionals at several higher education institutions.

Since graduating from the OPWL program, she remains involved in several performance improvement initiatives including Dr. Yonnie Chyung’s WORC lab and the Idaho Youth Ranch instructional design internship program. Through collaboration with Dr. Chyung and other WORC researchers, she has participated in several program evaluations for non-profit organizations and more recently researching and writing about evidence-based survey design.


  • OPWL 506 Survey Design and Data Analysis


Chyung, S. Y., Miller, M., & Shamsy, J. (2019). Family Advocates’ Family Strengthening program: It’s for more than free diapers. Evaluation report submitted to the Executive Director of Family Advocates, Boise, Idaho.

Swanson, I., Shamsy, J., Roberts, K., & Chyung, S. Y. (2019, April). Bring me data! Evidence-based survey design. Presented at ISPI’s Performance Improvement Conference, New Orleans, LA.

Chyung, S. Y., LePiane, J., Shamsy, J., & Radloff, M. (2018). Improving caregivers’ confidence with the Powerful Tools for Caregivers program, Educational Gerontology, 44, 1-14. doi: 10.1080/03601277.2018.1515401

Chyung, S. Y., Barkin, J. R., & Shamsy, J. A. (2018). Evidence‐Based survey design: The use of negatively worded items in surveys. Performance Improvement, 57(3), 16-25. doi:10.1002/pfi.21749

Chyung, S. Y., Swanson, I., & Shamsy, J. (2017, August 30). Write a strong survey instrument using evidence-based practices. Presented at ISPI-BABS Chapter meeting

Shamsy, J. A. (2014, May). A balancing act part I: Technical support and the online instructor. eLearn Magazine. doi: 10.1145/2617876.2627756

Shamsy, J. A. (2014, July). A balancing act part II: Providing technical support before, during, and after the online course. eLearn Magazine. doi: 10.1145/2639987.2653381

Shamsy, J. A. (2014, September). A balancing act part III: Technical support on the front lines of modern-day online education. eLearn Magazine. doi: 10.1145/2666679.2667610