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Linda Urban, M.S.

linda urban

Adjunct Graduate Faculty

lindaurban@boisestate.edu

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Educational Background

  • Doctoral student in the School of Leadership Studies, Fielding Graduate University
  • M.A. in Organizational Development and Change, Fielding Graduate University
  • M.S. in Organizational Performance and Workplace Learning (OPWL), Boise State
  • B.A in English, University of California at Berkeley

Professional Experience

Linda worked under the umbrella of “technical communication consultant” for many years. Working as an independent consultant, she designed, developed, and delivered many types of performance support, including documentation, online help systems, instructor-led training (face-to-face and virtual), and self-paced asynchronous training. She also worked as a usability specialist on product development teams, and conducted usability evaluation of software and documentation.

During her time as a consultant she also served as an instructor at the University of California Berkeley Extension, where she taught courses in Technical Communication, Usability Testing, Information Architecture, and Developing Online Help. She also developed and delivered workshops to technical communication teams in organizations.

In 2010, Linda enrolled as a student in OPWL, and completed her Masters in the program in 2013. The program helped her ground her experience in theory and practice, and to understand it in a more systemic context. In addition to the core courses, she found particular value in some of the electives, including Change Management, Designing Sustainable Organizations (now Performance Impact Beyond the Organization), and Ethnographic Research. They planted the seeds that led her to continue her studies in a doctoral program at Fielding Graduate University School of Leadership Studies, where she is currently working on her dissertation.

Current Research Focus

Educator and student experience of “stretches” when learning, especially given the multiple crises of our time, which may of themselves call on all of us to “stretch.” (dissertation work)

Teaching

  • OPWL 577 Change Management
  • OPWL 578 Performance Impact Beyond the Organization