Skip to main content

Ria Roy, Ph.D.

Clinical Assistant Professor

(208) 426-4664

Educational Background

  • Ph.D. in Instructional Systems Technology (Minor: Strategy, Kelley School of Business), Indiana University, Bloomington
  • M.S. in Human Factors in Information Design, Bentley University, Waltham
  • M.S. in Education (Training and Development), Worcester State College, Worcester
  • M.B.A in Management Information Systems, Bentley University, Waltham
  • B.Com in Commerce and Accounting, University of Mumbai, India

Professional Experience

Dr. Roy’s experiences have primarily been in areas of organization strategy, facilitating setting up strategic business units, commercial analytics and decision support, new product planning, project management, new business development, knowledge management systems, market research, and services consulting, primarily in industries such as IT/ITES and pharmaceuticals.

Her research interests lie in development of the field of human performance technology/ performance improvement, organization design, innovation, and the study of customer centricity as a performance enabler.


  • OPWL 531 Quantitative Research in Organizations
  • OPWL 592 Portfolio


Roy, R. (2021). An Upside Down World? Artificial Intelligence (AI) Experiments To Teach Humans About Empathy: Do All Roads Lead To AI? Performance Improvement Journal.

Roy, R. (2021). Conscience Of The Field Of Performance Improvement: A Starter Conversation. Performance Improvement Journal, 60(7), 24-27.

Roy, R. (2021). The Future Of Shopping: A Checkout-Less Retail Experience. Performance Improvement Journal, 60(6), 20-22.

Roy, R. (2021, Summer). Through The Looking Glass: The Field Of Performance Improvement Through The Lens Of Issues (Part One). PerformanceXpress.

Roy, R. (2021). Too Little, Too Late? Or, A Case Of Better Late Than Never? U.S. Bank On Psychological Safety To Inculcate A Speak-Up Culture. Performance Improvement Journal, 60(5), 28- 31.

Roy, R. (2021). PHENIX Rising: A Solution To Redress A Global Challenge. Performance Improvement Journal, 60(4), 38-40.

Roy, R. (2021). Need Of The Hour: Inculcating Trauma-Informed Design Principles For Our Workers, Work, Workplace, And The World. Performance Improvement Journal, 60(3), 27-29.

Roy, R. (2021). Changing The Future Of Transportation: The Gift That Keeps On Giving Or A Money Pit? Performance Improvement Journal, 60(2), 36-38.