Support and Training

Support Requests

Questions and support for Boisestate.edu, WordPress, web accessibility, supported themes including Panels and Framewerk, supported plugins, Siteimprove, Cludo Site Search, Campus Map and Google Analytics are accepted through the Help Desk and escalated as needed to the appropriate group in the Office of Information Technology or Office of Communications and Marketing.

Contact the Help Desk at (208) 426-4357 or helpdesk@boisestate.edu

Website Feature Requests

To request a feature for the Boise State WordPress environment, please fill out the Website Functionality Request form for review by the Web Standards Team.

Bug Reports

To submit an issue or bug report on boisestate.edu contact the Help Desk at (208) 426-4357 or helpdesk@boisestate.edu

System Health and Outages

Boisestate.edu Website

For updates about website system outages, please check myBoiseState. For additional information and updates from OIT, follow the Office of OIT on Twitter @BoiseStateHelp. (Please note that this feed covers multiple systems at Boise State, not just WordPress.)

Cludo

For Cludo site search system updates see Cludo System Status

Siteimprove

For updates about Siteimprove outages, please check the Siteimprove System Status

Web Contact Mailing List

The Web Contact Mailing List is used to communicate important updates about the Boise State web environment.

Subscribe

To subscribe send a blank email using your @boisestate.edu email address to wp-site-admins-group+subscribe@boisestate.edu

Unsubscribe

To unsubscribe send a blank email using your @boisestate.edu email address to wp-site-admins-group+unsubscribe@boisestate.edu