What is a patient portal?
In general terms, a patient portal is an online service that provides personalized and secure 24×7 access to portions of your health records. By using a username and password known only to yourself, you can access your health information beyond regular clinic hours. Here are just some of the things you can use your patient portal at Health Services for:
- Communicate securely with your health care team.
- View and download your clinical visit summary from your electronic health record.
- View and download your financial summary for each visit.
- View and download most test results.
- Complete required forms prior to your upcoming visit to the health center.
What about medical emergencies?
The patient portal is for non-emergency use only; Health Services does not monitor the patient portal during non-business hours. If you are experiencing a medical emergency, or need immediate medical attention call 911 or visit your local emergency room. The patient portal is not to be used for any situations requiring immediate attention from one of our healthcare professionals.
What fees are associated with the patient portal?
This service is included free of charge to all patients that have visited Health Services at least once, and have a signed portal consent form on file with us. Note, data and usage rates from your internet service provider, or cell phone carrier may apply.
Can I send an email directly to my doctor?
In order to protect your privacy, Health Services only communicates electronically through the patient portal and no longer uses standard email to send or receive messages regarding your care. In some cases, your provider may wish for you to reply directly to the secure message they send you, the patient portal provides a secure messaging system that prevents any of your information from being compromised. If you have any questions about this policy, please contact us at (208) 426-1459 and ask to speak with our HIPAA Privacy Officer.
Can I make a payment via the patient portal?
We do not accept online payments at this time. Also keep in mind, we will we never ask you to send payment information via e-mail. For any payment or billing related questions, please contact our Health Insurance and Billing Office during normal business hours at (208) 426-5618.
What happens to my account after I graduate?
If you are a student and you’ve had a recent visit with Health Services, your username and password can be managed by visiting my.boisestate.edu > click login > and then click reset/create password. Since the patient portal uses the same username and password you establish for your Boise State University login, you will be able to login to the patient once you’ve reset your login information.
- For assistance with your username and/or password, contact the Office of Information Technology (OIT) at (208) 426-4357.
- For any other questions not related to your username or password, please contact Health Services at (208) 426-1459.
I’m an employee separating from the university, will my records remain active?
Employees separating from the university with emeritus status will keep a permanent account on the Boise State domain, similar to a student account. If you were a patient at the health center, and you would like access to your records, please contact us at (208) 426-1459 and we may be able to either grant you temporary access to your health records, and/or we can perform a records release in accordance to our records release policies.