Directory services and 911 listings

• Online directory information is used for the university online directory.
• 911 directory information is used to associate telephone devices to a physical building.

Before you make changes

Telephone and Network Services staff are responsible for all university telephone operations.

IP telephones at the university have a portability feature that allows a phone to be moved to a new location and maintain functionality without initiating a Telephone Service Request. Softphone users can also move offices without submitting a request. This portability presents the problem of maintaining accurate 911 information.

It is the responsibility of any individual using a Zoom Phone to correctly provide their location. This responsibility is not transferable.

911 directory information changes

While softphones and IP telephones can be moved around and remain fully functional, moving presents a problem of maintaining accurate 911 information.

If 911 responders don’t know where you’re located, that’s a bad thing.

It is the responsibility of anyone at Boise State who uses a softphone and changes location or moves a telephone to immediately provide updated 911 information via Zoom Phone.

Desk Phones should automatically update with a location when plugged into the campus network. If you take home a physical phone you will receive an email from Zoom asking you to update your physical phone’s location — follow the email’s instructions.

Employees using a physical phone should contact the Help Desk to verify location information when changing work locations on campus.   

If an IT staff member moves a phone for a supported client, it is the department’s responsibility to update the information. This responsibility is not transferable.

Online directory changes

Student employees and graduate assistants will not appear in the directory.

To update directory information for an employee in your area, be sure you are logged in to the Directory app and search for the employee in the directory, then select Edit to edit the employee’s information.