Directory Services and 911 Listings

• Online directory information is used for the university switchboard and online directory.
• 911 directory information is used to associate telephone devices to a physical building and room location.
• Department ID and Project Grant numbers are required for telephone services, postage and mail charges, and Printing and Graphics charges.

Before You Make Changes

Telephone and Network Services staff are responsible for all university telephone operations.

IP telephones at the university have a portability feature that allows a phone to be moved to a new location and maintain functionality without initiating a Telephone Service Request. This portability presents the problem of maintaining accurate 911 information.

It is the responsibility of any individual who moves a University telephone to immediately provide updated 911 information. This responsibility is not transferable.

Your IP phone should be connected with a blue cable. When moving your phone, unplug this blue cable from the phone and leave the cable plugged into the wall.

If your new location does not have a new blue cable, please submit a Telephone Service Request via Help Desk Self Service.

Online Directory Changes

Student employees and graduate assistants will not appear in the directory. Changes can be made online.

Caller ID Directory Changes

Caller ID (telephone display) information changes should be submitted through Help Desk Self Service.

911 Directory Information Changes – Required for Phone Moves

While IP telephones can be moved around and remain fully functional, moving presents a problem of maintaining accurate 911 information.

If 911 responders don’t know where you’re located, that’s a bad thing.

It is the responsibility of anyone who moves a telephone at Boise State to immediately provide updated 911 information in the online Campus Directory. If an individual moves their own phone, the individual is responsible.

If an IT staff member moves a phone for a supported client, it is the department’s responsibility to update the information. This responsibility is not transferable.

Your IP phone should be connected with a blue patch cord. When moving your IP phone, unplug the blue patch cord from the phone and move the phone to the new location.

Leave the blue patch cord plugged in at the old location. If your new location does not have a blue patch cord, initiate a Telephone Service Request through the Help Desk.