University Policy 9160
Effective Date
May 2017
Last Revision Date
May 19, 2026
Responsible Party
Office of Compliance and Ethics, (208) 426-125 – Primary
Educational Access Center, (208) 426-1583
Human Resources and Workforce Strategy, (208) 426-1616
Risk Management and Insurance, (208) 426-3636
Scope and Audience
This policy applies to the use of Service Animals, Support Animals, and Pets on University-owned or -controlled property by faculty, staff, students, and visitors.
This policy does not apply to the use of animals for sponsored and unsponsored research and academic activities (See University Policy 5070 – Animal Care and Use), animals used by law enforcement on campus, or animals used for the University mascot.
Employees needing to use a Service Animal or Support Animal in the course and scope of their employment should follow the process under University Policy 7570 (Accommodating Disabilities in the Work Environment) for requesting a reasonable accommodation under the ADA. Students requesting a Support Animal in housing should contact the Educational Access Center to request an accommodation (see University Policy 2080 – Equal Access for Students with Disabilities).
Additional Authority
- The Americans with Disabilities Act of 1990, as amended (ADA)
- Section 504 of the Rehabilitation Act of 1973
- Fair Housing Act
- Idaho Code Title 25 (Animals)
- Idaho Code Title 56, Chapter 7 (Rights of Individuals with Disabilities)
- Boise City Code Title 5 Chapter 1 (Animals)
- University Policy 1060 (Non-discrimination and Anti-harassment)
- University Policy 1075 (Non-discrimination on the Basis of Disability)
- University Policy 12020 (Exclusion from Campus)
1. Policy Purpose
To establish policy that guides how the University supports the use of Service and Support Animals. How employees may request to have a Pet in their work area and restrictions regarding Pets in work areas and other campus locations are outlined in the Pets on Campus Guidelines referenced in Section 7.
2. Policy Statement
The University is committed to making reasonable modifications to its rules, policies, and practices as required by law to afford people with disabilities an equal opportunity to access its programs, services, and activities. Possession of any animal on campus, including but not limited to domestic pets, wildlife, livestock, wild animals, exotic animals, vicious animals, and insects, must be in compliance with local, state, and federal laws and regulations. Boise City Code Title 5 Chapter 1 should be consulted before bringing any animal on campus. All animals must be attended to and restrained at all times.
3. Definitions
3.1 Handler
The owner and/or person in charge of an animal.
3.2 Pet
Any animal kept for ordinary use and companionship. Service and Support Animals are not considered Pets.
3.3 Service Animal
Any dog, or in some circumstances a miniature horse, that is individually trained to do work or perform tasks for the benefit of a person with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. The work or tasks performed by a Service Animal must be directly related to the person’s disability. The provision of emotional support, well-being, comfort, or companionship does not constitute work or tasks for the purpose of this definition.
3.4 Service Dog in Training
A dog being specifically trained to develop social, environmental, and other skills needed for work with or to perform tasks for an individual with a disability.
3.5 Support Animal
An animal that provides emotional or other support that improves one or more identified symptoms or effects of a person’s disability. Unlike Service Animals, Support Animals are not required to be trained to perform work or tasks, and they may include species other than dogs and miniature horses. Support Animals could include, but are not limited to domestic dogs, domestic cats, rabbits, companion birds, and other animals commonly kept as Pets.
4. Service Animals
a. Service Animals are permitted to accompany people with disabilities in all areas of University facilities, including on-campus housing, where students, members of the public, and other participants in services, programs, or activities are allowed to go.
b. A Service Animal may accompany an employee in the workplace (areas not open to the general public or students) when approved as a reasonable accommodation under the ADA (see University Policy 7570 – Accommodating Disabilities in the Workplace).
c. A Service Animal must be trained so that it controls its waste elimination, absent illness or accident. The Handler must maintain control of the Service Animal at all times by a harness, leash, or other tether, or by voice, signals, or other effective means if the Handler is unable to hold control devices, or such use would interfere with the Service Animal’s performance of work or tasks.
d. The University must not require documentation, such as proof that the animal has been certified, trained, or licensed as a Service Animal.
e. University employees may only ask two questions of the Handler to determine whether the animal qualifies as a Service Animal:
- Is the animal required because of a disability?
- What work or task has the animal been trained to perform?
f. Asking additional questions of the Handler may be a violation of University Policy 1060 (Non-discrimination and Anti-harassment). If a University employee has concerns about a Service Animal, the employee should contact the Office of Compliance and Ethics at (208) 426-1258 or accessibility@boisestate.edu..
g. If the concern relates to a student’s need for accommodation regarding a Service Animal, the University employee should contact the Educational Access Center at (208) 426-1583 or eacinfo@boisestate.edu.
5. Service Dog in Training
a. Service Dogs in Training are allowed for individuals with and without a disability, in all areas open to the general public.
b. Service Dogs in Training may also accompany a student with a disability in on-campus housing and all other non-public areas on campus, subject to the same limitations as Service Animals. Students without a disability may not have a Service Dog in Training in on-campus housing or other non-public areas on campus.
c. Service Dogs in Training may accompany an employee with a disability in the workplace (areas not open to the general public or students) when approved as a reasonable accommodation under the ADA (see University Policy 7570 – Accommodating Disabilities in the Workplace). Employees without a disability may request to bring a Service Dog in Training into the workplace, utilizing the process under Section 7 for Pets.
d. Service Dogs in Training must wear a jacket, collar, scarf, or other similar article identifying it as a dog-in-training.
e. An individual who does not have a disability, and who is specifically training or socializing a dog to be a Service Animal must carry and, upon request by any University employee, display an identification card issued by a recognized school for Service dogs or training dogs, or an organization that serves individuals with disabilities. An individual who does not have a disability and who fails to provide an appropriate identification card may have the Service Dog in Training excluded under Section 8 of this policy until the appropriate identification card can be produced, or in the case of an employee, may request to bring the dog to their individual work area as a Pet under Section 7.2 of this policy.
f. An individual with a disability who is specifically training or socializing a dog for the purpose of being a Service Animal has the right to be accompanied by the dog to the same extent and subject to the same limitations as Service Animals and is not required to display an identification card.
6. Support Animals
a. Support Animals are not “Service Animals” as defined by the ADA. Support Animals are not trained to provide specific services, work, or tasks directly linked to an individual’s disability. Support Animals as a reasonable accommodation are restricted to travel (Air Carrier Access Act, ACAA), on-campus housing (Fair Housing Act – FHA), or employee workplace accommodations under the ADA.
b. A Support Animal may only be approved as a reasonable accommodation for a student in on-campus housing. The Support Animal may not accompany the student in any other University-owned or controlled buildings or on university shuttles, but may accompany the student in outdoor public areas.
c. A Support Animal may only accompany an employee in University-owned or controlled buildings, consistent with the employee’s approved reasonable accommodation, or in outdoor public areas. Support Animals will generally not be approved as a reasonable accommodation for an employee in any of the restricted areas listed under Section 7.3.
d. The use of a Support Animal by a member of the public in University-owned or controlled buildings is not allowed. A Support Animal used by a member of the public may only accompany the individual in outdoor public areas on campus.
e. An employee or student who brings their Support Animal to an unauthorized area of campus (i.e., any area outside of their approved accommodation or outdoor public area) may have their Support Animal removed/excluded under Section 8 – Complaints and Removal/Exclusion of Animals.
6.1 Students – On-Campus Housing
a. A Support Animal may reside in on-campus housing when it may be necessary to provide a student with a disability an equal opportunity to use and enjoy on-campus housing.
b. The University reserves the right to limit the number of Support Animals and the type of Support Animals allowed within on-campus housing. Support Animals may include dogs, cats, or other common domesticated animals used for companionship (e.g., rabbits, hamsters, parrots). Support animals may not include those animals that pose a direct threat to the health and safety of other individuals (e.g., scorpions) or those that could cause substantial physical damage to the property.
c. Before a Support Animal can move into on-campus housing with a person with a disability, the student must submit a request for accommodation to the Educational Access Center and be approved for the accommodation. The Educational Access Center will review the request for accommodation, review documentation, and engage in the interactive process with the student. Prior to a final decision, the Educational Access Center Staff may request additional information from the student. Once the interactive process is complete, the Educational Access Center will notify the student and Housing and Residence Life if the request is approved or denied. The request for a Support Animal should be made at least thirty (30) days prior to the student bringing the Support Animal into on-campus housing.
d. The Educational Access Center will require reliable documentation from a licensed physician or mental health provider, including without limitation, a qualified psychiatrist, social worker, or other mental health professional, to provide sufficient information for the University to determine that:
- The individual qualifies as a person with a disability
- The Support Animal is necessary to afford the person with a disability an equal opportunity to use and enjoy on-campus housing
- There is a reasonable, documented connection between the animal and the disability
e. Student housing employees (e.g., Resident Assistants) must follow the process under University Policy 7570 (Accommodating Disabilities in the Work Environment) to request the use of a Support Animal as an accommodation.
f. Upon approval of a Support Animal, the Handler will be provided with and must follow the Handler’s Guidelines in Appendix A. Handlers should refer to these guidelines for more information.
6.2 Employees
a. An employee, including a student employee, seeking to bring a Support Animal into the workplace must first request and be approved for a reasonable accommodation under University Policy 7570 (Accommodating Disabilities in the Work Environment).
b. Upon approval of an accommodation allowing a Support Animal in the workplace the Handler will be provided with and must follow the Handler’s Expectations in Appendix A. Handlers should refer to these guidelines for more information.
c. A Support Animal, even if approved as an accommodation, may be excluded from an office suite or floor of a building if the Handler fails to abide by the Handler’s Expectations in Appendix A.
7. Pets
Please refer to the Pets on Campus Guidelines available on the Policy website for detailed requirements and expectations regarding Pets on campus. All Pets are required to comply with the provisions outlined in Appendix A: Handler’s Expectations.
8. Complaints and Removal/Exclusion of Animals
a. Students and employees may report concerns about an animal by completing the Animals on Campus Complaint Form. Reports of concerns involving animals will be reviewed and investigated as appropriate. The employee or student will be notified if they are required to remove their animal from campus, if corrective action is needed to retain their animal, or if their animal is excluded from campus.
b. The University may impose restrictions on or exclude an animal in certain instances, including Service Animals, Service Animals in Training, Pets, and Support Animals. Any animal may be excluded from an area in which it was previously authorized if the Handler violates the Handler’s Expectations under Appendix A:
- An employee or student may be in violation of this policy and subject to corrective or disciplinary action as outlined in section 10 – Policy Non-Compliance for any or all of the following as an outcome of a complaint involving their animal or for failing to abide by any restrictions or exclusions involving instances under the Handler’s Expectations:
- Failure to immediately remove their animal from campus if requested,
- Failure to implement corrective measures to retain their animal on campus, and/or
- Bringing an animal on campus after it has been excluded from campus or the area in which it was previously authorized
c. If restriction or removal of a Service or Support Animal is determined to be necessary, the person with a disability will be given the opportunity to participate in the service, program, or activity without having the animal present.
9. Guidelines for Members of the University Community
To ensure equal access and nondiscrimination of people with disabilities, members of the University community must abide by the following practices:
- Allow Service Animals, and in some cases, Support Animals, to accompany people with disabilities on campus;
- Do not ask for details about a person’s disability;
- Do not pet a Service or Support Animal as it distracts the animal from its work;
- Do not feed a Service or Support Animal;
- Do not deliberately startle, tease, or taunt a Service or Support Animal;
- Do not allow Pets to approach and/or interfere with a Service or Support Animal; and
- Do not separate or attempt to separate a Handler from their Service or Support Animal.
10. Policy Non-Compliance
Violations of this policy will be reviewed on a case-by-case basis and may result in the following:
- Exclusion or expulsion in the case of students, or
- Exclusion or disciplinary action up to and including dismissal from employment, in the case of faculty and staff, or
- Exclusion from campus, in the case of the public.
11. Appeal Procedures
a. An employee who feels their Service or Support Animal has been improperly excluded from campus or the workplace should contact Human Resources at (208) 426-1616 or hrs@boisestate.edu.
b. A student who feels their Service or Support Animal has been improperly excluded from campus or on-campus housing should contact the Education Access Center at (208) 426-1583 or eacinfo@boisestate.edu.
c. A member of the public who feels their Service Animal has been improperly excluded from campus should contact the ADA/504 Coordinator at (208) 426-1258 or complianceandethics@boisestate.edu.
12. Conflicting Disabilities
Some people may have an allergic reaction to an animal that is substantial enough to qualify as a disability, or may have other disabilities that may be in conflict. The university will consider the needs of both persons in meeting its obligations to accommodate all disabilities and to resolve any conflicting disabilities as efficiently and expeditiously as possible.
13. Related Information
Educational Access Center – Available to students at (208) 426-1583
Human Resources – Available to University employees at (208) 426-1616
Office of Institutional Compliance and Ethics – Available to visitors at (208) 426-1258
University Policy 2020 (Student Code of Conduct)
University Policy 4720 (Faculty Due Process and Appeal Procedures)
University Policy 7430 (Classified Employees Disciplinary Action)
University Policy 7450 (Classified Employees Due Process and Appeal Procedures)
14. Forms
Animals on Campus Pet Complaint Form
Animals on Campus Pet Request Form
15. Appendix A: Handler’s Expectations
Expectations for Service Animals, Support Animals, and Pets (“animal”)
Handlers must adhere to the expectations below. Failure to adhere to these expectations may result in the animal’s exclusion and/or corrective or disciplinary action up to and including separation from the university for employees or sanctions for students (see section 10 – Policy Non-Compliance).
- Handlers, not the University, are responsible for the care and supervision of their animal.
- The animal must have sufficient training not to bark or otherwise be a disruptive presence.
- The animal must not be out of control (e.g., barking uncontrollably, jumping on people or property, not under voice or physical control, etc.). The Handler must take immediate and effective action to control such behavior.
- The animal must be housebroken/potty trained.
- The Handler must promptly clean up after and properly dispose of the animal’s waste in a safe and sanitary manner.
- Animals must be under the control of their Handler at all times. For Support Animals and Pets, the animal must be controlled by a tether, leash, or harness, or contained in an animal carrier. Service Animals should be controlled by a tether, leash, or harness, unless the device interferes with the Service Animal’s work or the individual’s disability prevents using the device. In that case, the Service Animal must be controlled through voice, signal, or other effective controls.
- The animal must not pose a direct threat to the health or safety of others that cannot be mitigated by reasonable modifications of policies, practices, or procedures or the provision of auxiliary aids or services.
- No animal may be tied or tethered to any University property, including but not limited to buildings, railings, bike racks, fire hydrants, fences, signposts, benches, and trees.
- For students, the animal must not be left unattended for any period of time or placed in the care of another student, unless they are appropriately crated or contained.
- For employees, the animal must not be left unattended for any period of time or placed in the care of a co-worker or student.
- The animal must be able to behave in a small or confined space and not be excessively loud or overactive, and in no way show any signs of violence or threatening behavior. It is recommended that the Handler consider formal obedience training or a temperament evaluation through a community resource.
- Handlers must abide by current city, county, and state ordinances, laws, and/or regulations pertaining to licensing, vaccination, and other requirements for animals (see Boise City Code Title 5, Chapter 1 – Animals).
- The animal must be free from fleas, parasites, offensive odors, and the Handler must strive to provide the animal with humane care.
- In the case of an emergency, the University is not responsible for evacuating a Support Animal or Pet, but must allow evacuation of a Service Animal with its owner/Handler.
- Handlers must maintain liability insurance or other appropriate insurance coverage in case of any injury, accident, or damage in the workplace. Handlers may be financially responsible for any injury to another person, and for damage caused by the animal that is beyond reasonable wear and tear.
- Employees may not enter student residences or the offices of other employees with their Pet. With prior approval, employees may enter another employee’s office with their Pet; however, they must be thoughtful of their colleagues who may have pet allergies, a fear of animals, or cultural sensitivities to animals. Employees with an approved Service Animal are not subject to these expectations.
- An individual who is not an individual with a disability, and who is specifically training or socializing a dog to be a Service Dog must carry and, upon request by any University employee, display an identification card issued by a recognized school for Service Dogs or training dogs, or an organization that serves individuals with disabilities.
Minor Amendments
November 24, 2025
Revision History
November 07, 2023; August 26, 2025; May 19, 2026