FAQs

University Shared Services is a centralized department of financial transaction processing experts designed to improve efficiency, reduce compliance risk and provide support. Shared Services’ primary focus is to provide transactional and consultative support for procurement and payments to all university departments.

Shared Services is happy to schedule a consultation meeting with any campus department to better understand the department needs and determine the appropriate service.

Shared Services utilizes the Smartsheet platform via intake request form to fulfil department orders.

The Shared Services team is highly driven and dedicated to address any concerns and provide timely and superior customer experience.

There is no cost to utilize Shared Services currently. However, we are always reviewing our operations and that is something that could change in the future.

Any department will have access to the invoice or receipt of any purchase that has been initiated via the Smartsheet Intake Request form at their convenience through our Dynamic Reporting and Customer Dashboard.

There are certain circumstances which require our team to submit a requisition to purchase order. These circumstances include (but are not limited to):

• If the purchase is over the P-Card limit. Any purchase over $10,000 requires a bid and must route through the requisition process.
• When the payment is to an independent contractor.
• If the payment is being made to a company outside of the United States.

Yes, Shared Services is capable of performing reconciliation work for any campus department.

The Shared Services team does their best to keep shipping information up-to-date. Unfortunately, not all businesses we order from provide tracking, or they may not inform us when they’ve added tracking information to the online record for the order. If you would like to know where your order is at and don’t see anything on the Smartsheet yet, feel free to reach out to sharedservices@boisestate.edu and we can look into it. Shared Services tracks shipping information and ensures purchases are delivered to the proper destination.

Shared Services is able to answer purchasing policy questions and provide initial assistance. If a request falls outside the Shared Services scope we are happy to direct inquires to the proper university channels.

Shared Services provides invoice payment support to all campus departments.  Simply complete the SS Request Intake Form and let Shared Services handle the rest.  We can pay your invoice via P-Card or through the Bronco Hub invoice module.

Yes, you can still purchase items on your own. Our aim is to relieve the order processing workload for all campus departments.

On certain specific occasions we are able to order from non-contracted vendors upon a thorough review. If pricing is substantially lower and delivery times are more feasible the request will be completed serving the best interest of the university mission.

If an error was made by the Shared Services team the correction entry will be handled by the Shared Services team. Any other correction entries will be handled by each department.

Shared Services can assist any campus department with invoice submittals and payments. Non-PO invoices will be entered in Bronco Hub Invoices tab. For REQs and invoices with a PO the “Okay to Pay” form will be completed by the SS team.