After a request has been made through the Office of Information Technology Help Desk, a staff member will contact the customer and coordinate the date of the install or modification.
Requests for repairs are deemed a priority and usually handled within four business hours of a request. Repair service is not billed if the issue is a faulty piece of equipment or the responsibility of Office of Information Technology staff. This does not include abuse of equipment or a problem resulting from actions of a customer (such as the client removing a blue patch cable, not plugging in a cable to the correct port, or password issues).
For Moves, Adds and Changes, labor is billed at the published rate listed on our website, and billed in ¼ hour increments.