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Network Services

The Office of Information Technology offers network services to support the University’s technical operations and research mission.

Service Information

After a request has been made through the Office of Information Technology Help Desk, a staff member will contact the customer and coordinate the date of the install or modification.

Requests for repairs are deemed a priority and usually handled within four business hours of a request. Repair service is not billed if the issue is a faulty piece of equipment or the responsibility of Office of Information Technology staff. This does not include abuse of equipment or a problem resulting from actions of a customer (such as the client removing a blue patch cable, not plugging in a cable to the correct port, or password issues).

For Moves, Adds, and Changes, labor is billed at the published rate listed on our website, and billed in ¼ hour increments.

Network Exemptions and DNS/IP Requests

Need Assistance?

For more information, contact the Help Desk at (208) 426-4357,, chat, or Help Desk Self Service.