Frequently Asked Questions

PaymentWorks’ process to regain access is started by submitting a support ticket with the request to change the user email address on the account. They will send you a form that will need to be notarized and returned to them.

First, ensure that the supplier has a PaymentWorks account. If so, the most likely situation is that the supplier has had an inactivation placed on their record. Bronco Hub automatically places an inactivation when there is no activity in the record over a certain period of time. There are other less common reasons a hold might have been placed. Please reach out to the Supplier Team and work with them on reactivating the site.

When creating your PaymentWorks account, please specify your payment method as ACH and let your Boise State contact and the Supplier Team know that the actual payment must be sent via wire.

• Wires
• Electronic (ACH/EFT) for bank accounts in the United States
• Checks for remittance addresses in the United States
  • We will not mail checks outside of the United States or Canada due to the increased risk of payment getting lost in the postal system.

Please reach out to the supplier team with the email address the invitation is currently under and the email you would like it changed to. We will either edit the current invitation or send a new one.

Boise State is not able to update PaymentWorks accounts on a supplier’s behalf. Suppliers can login to their accounts at their convenience and update any necessary data. Refer to our website for detailed instructions on how to update your account.

PaymentWorks will return the registration if, in your registration form, the tax country, TIN, TIN type (SSN/EIN/Non-US Tax ID) and tax classification (Sole proprietor, individual, corporation, etc) does not match what is on file with the IRS or your government’s tax records.