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Fixing broken links

Here are three common scenarios that prompt you to fix broken links:

Site or Page Set Dashboard, Broken Links score with X issues found across X pages
  1. You receive your weekly DubBot Scan Report email and notice there are broken links on your website. In this scenario, log in to your DubBot Dashboard and, in the Broken Links category, select the “X pages” link. This opens a list of pages with broken links. Select a page URL to open the Detail Page, where you can review and address the issue.
  2. You proactively login in to your DubBot dashboard to check for broken links. You use Quick Wins to filter your content by “Pages with Broken Links” and select a page URL to open the Detail Page, where you can review and address the issue.
  3. A member of the WordPress Support Team assigns you a task to fix a broken link on your webpage. When this happens you will receive an email notification with a link to the task where you can review the request, ask questions, and proceed to address the issue on the Details page. Read about managing tasks.

Tip: If you suspect that a broken link is a false positive, you can skip it, and the WordPress Support Team will take care of it in their next global review.

Navigate to the Detail Page and follow these steps to resolve the issue:

Step 1

Click on the Broken Links icon and a panel will slide to the right to display the issues that were found.

Broken link tab opened on a Detail page

Step 2

Click on the issue link from step 1, and the down arrow caret will open more details. DubBot reports that the link for “Global Citizen of the Year”, leads to a 404 page (page not found).

Step 3

Clicking on an issue to see more details, also highlight where the broken link appears on the page.

Step 4

Clicking on the link for “Open in new window”, opens your webpage in a new browser tab in the same browser session.

Detail page with broken link issue details expanded and displaying location of broken link on the webpage

There are two quick options for opening WordPress to fix the broken link on your page:

Option 1: Click on the link for “Open in new window” (from Step 4), to open your webpage in a new browser tab in the same browser session.

Option 2: Click on the URL at the top of the Details Page to also open the webpage in a new browser tab in the same browser session.

URL to page with issue at the top of a detail page

For both of these options, if you are already logged in to WordPress, the WordPress toolbar will display at the top of the page. Clicking on “edit page” or “edit post” will open the block editor so that you can fix the broken link.

WordPress top toolbar

We’re here to help

Contact the WordPress Support Team through the OIT Help Desk at (208) 426-4357, helpdesk@boisestate.edu, or ServiceNow.