Frequently Asked Questions for Boise State Employees

Why can’t I find the supplier in the invoice module?

First, ensure that the supplier has a PaymentWorks account. If so, the most likely situation is that the supplier has had an inactivation placed on their record. Bronco Hub automatically places an inactivation when there is no activity in the record over a certain period of time. There are other less common reasons a hold might have been placed. Please reach out to the Supplier Team and work with them on reactivating the site.

What if my supplier is a domestic corporation that must be paid by wire transfer?

Please contact the Supplier Team to let us know that the actual payment must be sent via wire.

What are the payment options for foreign corporations?

Wires
Electronic (ACH/EFT) for bank accounts in the United States
Checks for remittance addresses in the United States
- We will not mail checks outside of the United States or Canada due to the increased risk of payment getting lost in the postal system.

What if my supplier’s invitation was sent to the wrong email address?

Please reach out to the supplier team with the email address the invitation is currently under and the email you would like it changed to. We will either edit the current invitation or send a new one.

What if my supplier needs to update my PaymentWorks account?

Boise State is not able to update PaymentWorks accounts on a supplier’s behalf. Suppliers can login to their accounts at their convenience and update any necessary data. Refer to our website for detailed instructions on how to update your account.